Question 1

What if my data is messy?

Accepted Answer

That's the normal starting point. Setup includes a one-time data audit: we tell you what's broken and what we'll work around for the first report.

Question 2

Do I need to install anything?

Accepted Answer

No. We plug into the tools you already use with read-only access. About 90 minutes total across all platforms.

Question 3

What if I'm not on Shopify?

Accepted Answer

Tier 1 supports Shopify, WooCommerce, Square, and direct CSV imports. Tier 2 dashboards currently support Shopify and WooCommerce. If you're on something else, ask.

Question 4

How is this different from hiring an agency?

Accepted Answer

Agencies sell their hours. Metric Bridge sells a fixed deliverable. Same format, same cadence, same price every month.

Question 5

What if I cancel?

Accepted Answer

Month-to-month, no lock-in. You keep every report we've delivered.

Question 6

Do you sign NDAs?

Accepted Answer

Yes. Standard mutual NDA: send yours or use ours.

Question 7

How long until I see results?

Accepted Answer

First report lands within 14 days of setup. Most clients identify their first concrete move from the first report. Compounding gains, like repeat purchase rate lifts, ROAS improvements, and margin recovery, typically show in months 2–4.

Question 8

Are you AI-generating these reports?

Accepted Answer

No. The structure is fixed and disciplined; the analysis and recommendations are written by Vaughn after looking at your data directly. AI is used for proofreading and chart formatting, never for the decisions.

Question 9

What if I'm not happy with the first report?

Accepted Answer

If your first report doesn't surface at least one decision worth more than the price, we'll refund the month. Month two onward is month-to-month, cancel any time.

Question 10

Will you work with my accountant or marketing agency?

Accepted Answer

Yes. The report is built for the owner, but we'll loop your accountant or agency into delivery if useful. They often act on the recommendations.

Question 11

How do you handle my data?

Accepted Answer

Read-only access only. Data stays inside your stack: we pull, analyse, and report, but never export or store your customer data. Australian Privacy Principles compliant.