Question 1

What if my data is messy?

Accepted Answer

That's the normal starting point. Setup includes a one-time data audit — we tell you what's broken and what we'll work around for the first report.

Question 2

Do I need to install anything?

Accepted Answer

No. We plug into the tools you already use with read-only access. About 90 minutes total across all platforms.

Question 3

What if I'm not on Shopify?

Accepted Answer

Tier 1 supports Shopify, WooCommerce, Square, and direct CSV imports. Tier 2 dashboards currently support Shopify and WooCommerce. If you're on something else, ask.

Question 4

How is this different from hiring an agency?

Accepted Answer

Agencies sell their hours. Metric Bridge sells a fixed deliverable. Same format, same cadence, same price every month.

Question 5

What if I cancel?

Accepted Answer

Month-to-month, no lock-in. You keep every report we've delivered.

Question 6

Do you sign NDAs?

Accepted Answer

Yes — standard mutual NDA. Send yours or use ours.

Question 7

How long until I see results?

Accepted Answer

First report lands within 14 days of setup. Most clients identify their first concrete move from the first report. Compounding gains — repeat purchase rate lifts, ROAS improvements, margin recovery — typically show in months 2–4.

Question 8

Are you AI-generating these reports?

Accepted Answer

No. The structure is fixed and disciplined; the analysis and recommendations are written by Vaughn after looking at your data directly. AI is used for proofreading and chart formatting, never for the decisions.

Question 9

Will you work with my accountant or marketing agency?

Accepted Answer

Yes. The report is built for the owner, but we'll loop your accountant or agency into delivery if useful — they often act on the recommendations.

Question 10

How do you handle my data?

Accepted Answer

Read-only access only. Data stays inside your stack — we pull, analyse, and report, but never export or store your customer data. Australian Privacy Principles compliant.