The whole commercial arrangement in one table. A written services agreement and the schedule for your tier are the binding version, and you get both before anything is signed.
- Price
- Tier 1 $500, Tier 2 $1,500, Tier 3 $2,000 per month, AUD.
- Billing
- Monthly in advance, by card or BECS Direct Debit through Stripe.
- GST
- Not added. Metric Bridge is not registered for GST. If that changes during your term you get 30 days notice and a window to cancel free.
- Setup fee
- None, at any tier. Onboarding, access setup and the first-month data audit are inside the monthly price.
- Minimum term
- None. No lock-in period, no annual contract.
- Notice to cancel
- 30 days, in writing. An email is fine. There is no exit fee.
- Cancelling mid-cycle
- You still get that month’s report. We do not withhold a deliverable you have paid for.
- Your reports
- Yours to keep, all of them, whether you stay or leave.
- Your data
- Read-only access, revoked when you cancel. Operational data deleted within 30 days. Financial records kept five years, per ATO requirements.
- Changing tier
- Up or down from the next billing cycle. The agreement stays in place, no re-signature.
- If access breaks
- The delivery clock pauses while a platform connection is down and restarts when it is restored. You hear about it. We do not deliver late in silence.